After you submit an order request, we contact you within 2 business days to confirm the items, final price, shipping method and payment.

Once payment is arranged, we pack your order and share tracking when it ships.

Lyophilized materials are packed in protective, discreet packaging. Every vial carries its lot number, which matches its record in our COA library.

If a package arrives damaged or doesn't arrive, contact us with your order reference and we'll make it right.